Payment issues

Payment problems come in two flavors: the pay option is missing, or a payment attempt fails. Here is how to fix both.

Online payment is not offered to the client#

If your client sees the invoice or proposal but no way to pay online:

1. Go to Settings, then Payments.
2. Connect Stripe if you have not, and finish every step of its setup. Payment options only appear once it says connected.
3. Until then, clients can still accept proposals and view invoices; they just cannot pay online.

A payment is not going through#

1. Confirm Stripe is connected and fully set up (Settings, then Payments).
2. Ask the client to try another card or payment method. Clients can pay by card, Apple Pay, or Google Pay, and the decline often comes from the card side.
3. If it keeps failing, contact support via raoura.com/contact.

Reassuring a worried client#

Payments are processed securely by Stripe, a leading payment processor. The client's card details are never stored by you or by Raoura.

Where the money goes#

Successful payments go directly to your connected Stripe account, and Stripe pays out to your bank on its normal schedule. Raoura never holds your funds and takes no commission; standard Stripe processing fees apply.